Service management diagram templates

Create diagrams to map out the structure of a service. View and customize a configuration management system example.

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High-level IT work order process for employee setup example

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7.0 Resolution & recovery

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Configuration management system example

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1.0 Incident identification

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Service-centric view of the IT enterprise

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6.0 Investigation & diagnosis

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Incident management high-level process flow

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ITIL core

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Service measurement model

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8.0 Incident closure

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Typical configuration management activity model

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Incident management process flow

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